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WEST WARWICKâ€” Because of the changes Cox Communications has made internally, people in Rhode Island and throughout the country will find themselves out of a job following the third quarter of this year.
According to a press release provided by Dana Nolfe, Director of Communications for Cox, the West Warwick based company decided to make changes to the way they operate to â€śimprove the customer experience.â€ť
The residential call center services, which saw all the layoff notices, will now be centralized into best-in-class centers designed to â€śimprove the customer experience, optimize the organizationâ€™s effectiveness and increase its competitive readiness.â€ť
The smaller call centers throughout the country, including the headquarters in West Warwick, will be relocated to form seven larger centers.
Because of this reorganization, as many as 234 employees in Rhode Island will be laid off after the third quarter of this year.
â€śAlthough this was a difficult decision for our company, relocating jobs from our smaller residential call centers to larger existing call centers minimized the number of employees affected across the company,â€ť said Jennifer Bramley, Vice President of Government and Public Affairs. â€śCox employees are talented, skilled individuals and highly valued by our company.
Although the company is condensing the call centers, Cox has ensured that the West Warwick location will remain the best in class center for Cox Business customer support.
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